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Terms & Conditions

New Generation Clocks is an online retailer. by placing an order with New Generation Clocks , you are accepting our terms and conditions. Your existing statutory rights are not affected by these conditions.

1. Definitions

1.1 The "Buyer" means the account applicant or person who accepts a quotation of New Generation Clocks or whose order for the Goods is accepted by New Generation Clocks .

1.2 "NGClocks" means New Generation Clocks.

1.3 "Conditions" means the conditions of sale set out in this document and any special and/or additional conditions agreed in writing by NgClocks.

1.4 "Good" or "Goods" means the goods which NGClocks is to supply in accordance with these Conditions.

2. Conditions

2.1 These conditions apply to the sale of all Goods by NGClocks to the Buyer to the exclusion of all other terms or conditions the Buyer may wish to apply under any request for quotation, purchase order, confirmation of order or any such similar document unless agreed in writing by NGClocks.

2.2 NGClocks' employees or agents are not authorized to make any representations concerning the Goods and in placing an order the Buyer acknowledges that the purchase does not rely on any such representations unless confirmed by NGClocks in writing.

2.3 Any error or omission from any quotation, price list, acceptance of offer, invoice or other document or information issued by NGClocks shall be subject to correction without any liability on the part of NGClocks and without any prior notification.

2.4 NGClocks shall not be held liable to the Buyer for any direct or indirect, special or consequential loss or damage, costs, expenses, loss of contract, goodwill, revenue, profit, anticipated savings or any other claims for compensation whatsoever (whether caused by negligence of NGClocks, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer.

2.5 No contract for the sale of Goods shall arise until NGClocks dispatches the Goods to the Buyer.

2.6 Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Conditions.

3. Prices

3.1 All prices given in any literature, price list or on NGClocks website including special offers and promotions are strictly subject to availability. The Buyer should in all cases confirm the price at the time of order.

3.2 NGClocks reserve the right to revise prices prior to dispatch of Goods to reflect any indirect or direct increase in costs.

3.3 Unless expressly stated otherwise all prices are currently exclusive of VAT. Charges for packing, postage and shall be paid in addition.

3.4 Discounts including website promotional discounts: From time to time we will offer discounts which will be for a limited periods of time. Items which have been ordered with a discount but we are unable to supply due to being out of stock or the item is no longer available will not be subject to the discount if and when the item at a later date becomes available.

3.5 Loyalty points are offered from purchases made and are redeemable from future purchases made on our website , there is no cash alternative for unredeemed points

4. Payments

4.1 Credit accounts are available following acceptance of approved industry references. Payment of credit accounts must be settled, with cleared funds, by the last day of the month following the date of invoice, either by Paypal or Bacs payments, Cheque payments are not accepted.

4.2 Receipts for payment will not be issued unless requested and agreed in writing by NGClocks.

4.3 Any failure to pay by the due date shall entitle NGClocks to withhold despatch of future orders (without prejudice to any other remedy that NGClocks may have).

4.4 Buyers who do not qualify for credit accounts may pay by debit, credit card or via Payal; payment must be made in full before dispatch of any Goods.

4.5 All invoices shall be paid in full, free from any deduction for any set-off, counter claim or otherwise.

4.6 When purchasing by credit or debit card via the website your card details are sent directly to the card processing company (in an encrypted file which is not human readable) for processing and authorisation. Both NGClocks and the card processing company are fully PCI compliant. 

5. Delivery General

5.1 The method of dispatch for all orders will be at NGClocks discretion unless expressly agreed otherwise at the point of order.

5.2 Charges for and the timing of all deliveries will be at NGClocks discretion. Any promotional offers in respect of delivery charges shall only apply to UK mainland.

5.3 Time of delivery shall never be of the essence and NGClocks shall not be liable for any losses, costs, damages or expenses incurred by the trade Buyer or any other person or Company arising directly or indirectly out of any failure to meet any delivery date. Any quoted delivery date should be treated as an estimate; the Goods may be delivered by NGClocks before or after any quoted date.

5.4 A carrier's first attempt to deliver shall be considered as the delivery date and unless otherwise agreed in writing by NGClocks all deliveries can take place up until 5:30pm.

5.5 NGClocks may deliver any order in instalments and any delay, default or non-delivery in respect of any instalment by NGClocks shall not entitle the Buyer to cancel the remainder of the order. Instalments will be invoiced separately, failure by the Buyer to pay for any instalment will entitle NGClocks to withhold any further deliveries and the Buyer will remain liable for any costs incurred by NGClocks relating to the order.

5.5.1 NGclocks reserves the right to cancel an item where it cannot be sent complete and the value of the item(s) and associated carriage cost make it uneconomical to ship or back order, carriage charges are recalculated at the point of invoicing to reflect any change made to the order.

5.6 Goods will be sent to the delivery address notified at the time of order. The Buyer is responsible for any arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

5.7 Should the Buyer fail to take delivery of the Goods, NGClocks may do any or all of the following:-

5.7.1 Store the Goods on behalf of the Buyer until delivery can reasonably be arranged. Reasonable costs of storage shall be passed on to the Buyer.

5.7.2 Cancel the order and re-stock the Goods, in which case reasonable costs for re-stocking and the original delivery charge will be passed on to the Buyer.

5.8 Contents damaged or contents missing must be signed for accordingly (if possible) and reported to the carriers in writing and NGClocks via our email info@ngclocks.co.uk within 3 working days of delivery.

6. Deliveries Non UK

6.1 In addition to the conditions in section 5, the following will apply to Goods ordered by any Buyer located outside the UK or Goods delivered to an Address outside the UK.

6.2 The Buyer is responsible at their expense to obtain any import or export license or any other documentation deemed necessary by any compliant authority.

6.3 The Buyer is responsible for any import or export duties, taxes or any other such charges as levied by any compliant authority.

6.4 For the avoidance of any doubt any contract regarding the supply of Goods by NGClocks will be governed solely by English law and the trade Buyer agrees to submit to the exclusive jurisdiction of the English Courts.

7. Ownership and Risk

7.1 Goods below £15 will normally be despatched by Royal Mail Packet Post (including back order items) to keep delivery charges to a minimum. Royal Mail Packet Post is an untracked unsigned for service and subsequently the risk in Goods shall pass to the Buyer immediately the Goods leave NGClocks premises.

7.1.1 NGClocks will not enter into any claims procedure for orders despatched by royal mail packet post as no loss or damage compensation is available for untracked services. Please see Royal Mail’s terms and conditions, www.royalmail.com/terms

7.1.2 NGClocks will submit a claim on your behalf where special delivery has been used and Royal Mail have lost your order. NGClocks will not enter into any claims procedure for special delivery orders that are not delivered within Royal mails specified time frame.

7.2 Should the Buyer prefer NGClocks to bear the risk of Goods in transit the Buyer must make this clear at the point of order. The Goods will then be sent using a tracked and signed for service, the full cost of which will be included in the packaging and delivery charges passed on to the Buyer.

7.3 NGClocks remain the owner of any Goods ordered by the Buyer until NGClocks has been paid in full in cash or cleared funds for such Goods and all other Goods agreed to be sold by NGClocks to the Buyer for which payment is due.

8. Guarantees and Warranties

8.1 Parts supplied by NGClocks are covered by their respective manufacturer's warranties, details of which are included with the product. Faults which develop within the warranty period should be notified as specified. NGClocks will repair, replace or refund, at its discretion, any product which proves within the guarantee period to be defective, except where the defect results from misuse, fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the instructions, lack of technical understanding, alteration or repair without NGClockswritten approval. Any claim for defect must be notified to NGClocks within three days of receipt of the goods or where the defect was not apparent on reasonable inspection within seven days after discovery of the defect. If upon inspection, the Manufacturer deems the product not to be faulty, NGClocks reserve the right to return the product to the Customer and to re-invoice.

8.1.1 Manufacturer’s warranties do not compensate for any postage costs incurred when an item is required to be returned for Investigation therefore transit costs are at the customer’s expense and will not be refunded by NGClocks. NGClocks will forward return goods to the Manufacturer at our expense if they are confirmed to be faulty in manufacture.

9. Movement matching

9.1.1 NGClocks offer a movement matching service, it is prefered that an email is sent along with photos of the old movement highlighting the front, back and the sides of the movement so we can get an accurate a match as possible.

9.1 Any item sent to NGClocks by the Buyer by way of movement match is entirely at the risk of the Buyer.

9.2 The Buyer should make provision at their expense for any such item to be insured whilst in transit or held at NGClocks or forwarded to a manufacturer/supplier.

10. Returns/Replacements/Refunds

10.1 Goods supplied by NGClocks in accordance with any order made by the buyer must not be returned without the required prior authorisation.  To obtain authorisation you must contact us via email info@ngclocks.co.uk. You will receive notification back confirming that your returns has been updated detailing the appropriate course of action.
 Any items returned without prior authorisation from NGClocks will not be recognised or accepted regardless of any proof of posting /delivery. All items delivered to NGClocks without prior authorisation will not be recognised and will remain the customers’ property until such authorisation has been provided. Unauthorised returned goods received will only be returned to the customer at their expense and will be destroyed if not claimed within 6 months of receipt.

10.2. Quality of products is generally reflected in the selling price. As a transaction it is reasonable that the buyer understands the relationship between quality and price.

10.3 In the case of Goods ordered in error or no longer required by the Buyer, the Buyer will be liable for the cost of delivery to NGClocks to the registered address.

10.4 As an online retailer  NGClocks will not enter into any claim for costs incurred when posting return goods to us regardless of their disposition.

10.5 The Buyer will be liable for the cost of remedying any damage to or loss of Goods returned where such damage or loss has, in the opinion of NGClocks, been caused by the Goods being inadequately or poorly packaged by the Buyer or through the Buyer's fault.

10.6 Contracts to which the DSRs (distance selling regulations) do not apply include selling products and services to other trade buyers (Businesses).

10.7 Should the buyer request a refund, this must be done within 14 days of receiving the goods and must be returned to us in original undamaged condition, the buyer is responsible for the return of goods in appropriate packaging, the refund will include the cost of the item paid by the buyer excluding shipping costs, refunds of shipping is discretionary and will be handled on a case by case basis.

All requests for refunds must be made via email at info@ngclocks.co.uk and a return number obtained before returning the goods.

11. No Waiver

11.1 Should NGClocks fail to insist upon strict adherence to the provisions of these Conditions the Buyer shall have no future right of waiver over any or all of these Conditions.

12. Notices

12.1 Any notice required by these terms and conditions will be sent to the Buyer at its registered office or principle place of business or such other address as is relevant at the time by first class post. Notice will be deemed to have been delivered 48 hours after posting (six days if overseas).

13. Enforceability

13.1 Should any of these terms or conditions be held to be unenforceable or invalid in whole or in part the remainder of the terms and conditions will not be affected.

14. Jurisdiction

14.1 Any contract arising from the agreement of NGClocks to supply Goods to the trade Buyer shall be governed by the laws of England and the Buyer agrees to submit to the exclusive jurisdiction of the English courts.

15. Intellectual Properties

15.1 You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on New Generation Clocks website(s) & literature without written permission from NGClocks Ltd.

NGClocks is an online retailer . By placing an order with NGClocks, you are accepting our terms and conditions, Your existing statutory rights are not affected by these conditions.